Refund Policy

Overview

WeddingReels is free to use, with a limit of 10 guest uploads. Premium removes the limit for your wedding and is a one-time payment, not a subscription, so there is nothing to cancel. Payments are processed by our reseller, Paddle, who appears on your receipt.

14-Day Money-Back Guarantee

If Premium isn't right for you, we'll refund it in full. Ask within 14 days of your purchase, as long as your wedding day hasn't passed. You don't need to give a reason.

Requests made more than 14 days after purchase, or after your wedding day, aren't covered by the guarantee, because by then Premium has done its job. If something went wrong, please still get in touch and we'll look at it.

Requesting a Refund

Send us a refund request with the email address on your account. You can also request a refund through the link in your Paddle receipt. We aim to respond within 3 business days.

Approved refunds go back to the original payment method and usually appear within 5–10 business days, depending on your bank or card provider.

After a Refund

Your wedding moves back to the free plan. Every video and photo your guests have already left stays in your account. Your QR code and guest link only accept uploads up to the free limit of 10, so once that's reached, guests can't add any more.

Your Legal Rights

This policy doesn't affect any rights you have under consumer law in your country.

Exceptional Circumstances

We understand that weddings can sometimes be postponed or cancelled unexpectedly. If you experience extenuating circumstances, please reach out to us and we will do our best to accommodate you on a case-by-case basis.

Contact

For refund enquiries or questions about this policy, please contact us through our support page.